Frequently Asked Questions
Everything you need to know about shopping with ShopZaza
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment to help you find the perfect fit, as sizing can vary between styles.
Which payment methods do you accept?
ShopZaza accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Afterpay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Are your materials sustainably sourced?
We are committed to conscious fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainable materials by 2025.